Effective Date: 9-7-2025

At OnClickCart, we want you to be fully satisfied with your purchase. If you are not happy, we’re here to help.

1. Returns

  • You can request a return within 7 days of receiving your order.

  • To be eligible for a return:

    • The item must be unused, in original condition and packaging.

    • Certain items like perishables, personal care, customized products, or clearance items cannot be returned unless defective.

2. Return Process

  • Contact us at [support email] with your order number and reason for return.

  • Once approved, we will schedule a reverse pickup or provide return instructions.

  • Items must be returned within 7 days of approval.

3. Refunds

  • Once we receive and inspect the returned product, your refund will be processed within 5–7 working days to your original payment method.

  • In case of prepaid orders, refund time may vary based on your bank.

4. Replacements

  • For damaged or defective items, we offer free replacements if reported within 48 hours of delivery.